Refund Policy for Customers

Equips MARKET is committed to ensuring customer satisfaction and providing a transparent refund process. This Refund Policy outlines the guidelines and procedures for refunds related to purchases made through our marketplace.

1. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

• Product Defect or Non-Conformity: If the product received is defective, damaged, or significantly different from what was described by the vendor.
• Non-Delivery: If the ordered product is not delivered within a reasonable timeframe or as specified by the vendor's shipping policy.
• Cancellation: If the customer cancels an order before shipment and the vendor agrees to refund the payment.

2. Requesting a Refund

To request a refund, customers should follow these steps:

• Contact Vendor: Customers should contact the vendor directly through the marketplace messaging system or contact information provided.
• Provide Information: Customers should provide order details, reasons for the refund request, and any supporting evidence (e.g., photos of damaged items).
• Vendor Response: Vendors are responsible for evaluating the request and communicating their decision to the customer promptly.

3. Timeframe for Refunds

Refunds should be processed promptly by vendors upon approval of the request. The timeframe for refunds may vary depending on the vendor's policies and payment processing providers. Customers should contact the vendor directly for updates on the status of their refund.

4. Marketplace Role

Equips Market facilitates transactions between vendors and customers but does not directly handle refunds unless explicitly agreed upon or required by law. We encourage vendors to adhere to this refund policy and resolve refund requests fairly and promptly.

5. Dispute Resolution

In the event of a dispute between a customer and a vendor regarding a refund, [Your Marketplace Name] may assist in facilitating communication but does not arbitrate disputes or provide refunds on behalf of vendors.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage customers to review this policy periodically for updates.

7. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us at support@equipsmarket.com